Conflict Resolution (De-escalation)

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What’s covered on the day?

This session will explore the law regarding physical  intervention, the concept of reasonable force and duty of  care. The course teaches staff how to recognise when anger  is rising and what happens in the angry person’s body. It will  then examine intervention techniques, recognising triggers  and how staff can best deal with the situation in hand. Finally,  it will look at post event support. The course follows guidance  from The Institute of Conflict Management and The SIA  (Security Industry Authority.)


Delegates will be assessed continuously throughout the  session by the Tutor and will also complete a Knowledge  Assessment. Participants will receive a Certificate of  Attendance following the course, valid for 1 year.

Number of Delegates: 15

Duration: Half Day

CPD Hours: 3

Participatory Hours: 3

Learning Outcomes

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  • Discuss acceptable and unacceptable behaviour
  • Discuss why Behaviour that is unacceptable happens
  • Recognise why staff approaches to unacceptable behaviour happen, and why they are important
  • Describe Communication approaches to managing behaviour
  • Discuss the law pertaining to unacceptable behaviour
  • Reflect on an incident of unacceptable behaviour
  • Understand what should happen post-event and the organisations responsibilities
Book This Course

Looking to book Conflict Resolution (De-escalation) training?

We can deliver this course anywhere in the UK onsite or at a location of your choice.

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