Customer Service

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What’s covered on the day?

This session will allow learners to provide excellent customer service to patients, other service users and partner organisations. In this sector, high quality customer service is crucially important to improve the experience of patients and their relatives, many of whom are likely to be in stressful situations.

Assessment

There is no formal assessment on this course, but it will include a range of group activity, discussions and self-assessment, enabling learners to develop an insight into the importance of customer service as well as showing them how to improve their own performance.

Number of Delegates: 15

Duration: Half Day

CPD Hours: 3

Participatory Hours: 3

Learning Outcomes

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  • Identify the needs and expectations of patients, residents, their relatives, friends and carers, visitors and your colleagues
  • Develop the skills needed to provide excellent customer service on a consistent basis
  • Encourage effective internal communication and teamwork
  • Deal with difficult situations more effectively
  • Enhance your own person image and reputation and that of the organisation
Book This Course

Looking to book Customer Service training?

We can deliver this course anywhere in the UK onsite or at a location of your choice.

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